Privacy Policy

Effective date: February 23, 2026

Incredevo product line "CloudCost" ("Incredevo", "we", "us") provides business software and related services that help customers analyze, optimize, and reduce cloud infrastructure spending (collectively, the "Services").

This Privacy Policy explains how the organization collects, uses, discloses, and processes personal information in connection with their Website, marketing activities, and customer use of Services. It describes choices and rights available.

Contact: privacy@incredevo.com for questions or privacy rights exercises.

1. Information Used to Provide the Services

The company processes personal information from multiple sources to operate, secure, and improve Services, generating derived data including inferences, scoring, and profiles.

a) Third-party sources

Business contact and demographic information comes from service providers, integration partners, and publicly available sources like company websites, public APIs, and professional registries. Providers must represent they have lawful basis to share data.

b) Customer and User-provided information

• User account details: name, work email, phone, job title, employer, location
• Cloud account connection data: subscription IDs, resource metadata, cost data (no credentials stored)
• Technical data: IP addresses and telemetry via Services for troubleshooting, security, product improvement
• Billing data: payment instruments and details provided to payment processors
• Account support data: information for account creation and maintenance

Customer-submitted data is used only to provide and improve Services for that Customer as permitted contractually.

2. Automatically Collected Information ("Usage Information")

When visiting the Website, using Services, or interacting with emails, the organization and third parties may automatically collect information via cookies, pixels, SDKs, web beacons, JavaScript, and similar technologies.

This includes:

• Device and browser metadata: type, version, OS, language, time zone
• IP address and approximate location
• Referring/exit pages, pages viewed, links clicked, feature use, error logs
• Email engagement: opens, clicks

Users control non-essential cookies via cookie banner and browser settings. Disabling cookies may affect functionality.

3. Marketing and Sales Activities Information

Personal information may be provided when you:

• Request a demo or contact sales
• Register for events, webinars, or training
• Subscribe to newsletters or updates
• Download content or complete surveys

This includes name, company, role, work email, phone, country/state, and request content.

4. How Information is Used

a) Service Information

Service Information is used to:

• Provide, maintain, secure, and improve Services
• Analyze usage and troubleshoot
• Generate derived insights like cost optimization recommendations
• Develop new features and internal tools
• Verify identity, create and manage accounts, provide support
• Send operational communications and product updates

AI & Machine Learning

The organization uses AI/ML for automated cost analysis, anomaly detection, and optimization recommendations. Customer data is not used to train models for unrelated third parties. Where required, you may object or opt-out by contacting privacy@incredevo.com.

b) Usage Information

Usage Information is used to operate, secure, analyze, and improve the Website and Services; diagnose and fix issues; develop new features; and verify identity and prevent abuse.

c) Marketing Information

Marketing Information is used to respond to inquiries and fulfill requests; send updates, newsletters, and event information; and personalize and measure marketing.

5. How Information is Shared

a) Service providers & partners

Information is shared with vendors helping operate the organization (hosting, infrastructure, support, product analytics, billing/payment, communications, security). They must use data only under instructions with appropriate safeguards.

b) Corporate transactions

Data may be disclosed in connection with merger, acquisition, financing, asset sale, bankruptcy, or similar event including due diligence.

c) Legal and safety

Data may be disclosed to comply with law, legal process, or governmental requests; protect rights, safety, and property; and prevent fraud or abuse.

d) Aggregated/de-identified data

Information that is aggregated and/or de-identified so it does not reasonably identify individuals may be shared or published. The organization does not sell personal information in the traditional sense.

6. Analytics and Do-Not-Track

The organization and partners may use cookies and similar technologies for analytics. Legally required Global Privacy Control signals are honored.

7. Your Choices & Requests

• Account settings: Customers may update certain preferences in the product
• Marketing: You can unsubscribe from marketing emails via the link in emails
• Data rights requests: Contact privacy@incredevo.com

8. Security

The organization employs administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure. You can help by using strong unique passwords and MFA, keeping credentials confidential, and notifying the organization promptly about suspected unauthorized access.

9. Third-party Links and Services

The Website and Services may link to or embed third-party sites, apps, and features. Their data practices are governed by their own policies.

10. Children

Services are not intended for individuals under 16. The organization does not knowingly collect personal information from children under 16.

11. Information for European Territory Residents (EEA, UK, Switzerland)

Legal bases

Personal data is processed based on legitimate interests, consent, contract, and legal obligations as applicable.

Your rights

• Access, correct, or delete personal data
• Restrict or object to certain processing
• Data portability for data you provided
• Lodge a complaint with a supervisory authority

Data retention

Personal data is retained as long as needed for described purposes, to comply with legal obligations, resolve disputes, and enforce agreements.

12. International Transfers

The organization is headquartered and may process data in the EU. International personal data transfers use appropriate safeguards including Standard Contractual Clauses.

13. Consumer Privacy Rights (California & Similar U.S. State Laws)

Residents of California and certain other U.S. states may have rights to know/access, correct, delete, and opt out of certain data "sales" or "sharing." To exercise your rights, contact privacy@incredevo.com.

14. Contact Us

Incredevo

Incredevo Sp. z o.o

ul. Ksawerow 3, Warszawa, Polska 02-656

Email: privacy@incredevo.com

15. Changes to This Policy

The organization may update this Policy to reflect changes in practices or legal requirements. The updated Policy will be posted with a new Effective date.